![]() ![]() We did a bit of data digging ourselves when preparing our Customer Service Report. So even if you know the answer and would eventually provide it, half of your customers won’t wait for it. If that’s the case, it’s no surprise that around 55 percent of US adults will leave an online purchase if they can’t get an answer quickly. This means that whenever a customer feels that they are being neglected, they will think that the company at fault is taking the business they bring in for granted. However, do you know how big of an impact a fast response time can have on a business?Īccording to a report from Forrester, 77 percent of customers believe that valuing their time is one of the most important things a business can do. Unless someone is really bored, we usually like to handle customer service matters as quickly as possible. It’s safe to say that all customers like fast answers.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |